ProductEletta ExploreMessage: The machine needs to be descaled. Press OK to start (~50min)
Eletta Explore

Message: The machine needs to be descaled. Press OK to start (~50min)

Prova questa soluzione

Follow the descaling instructions

Possible cause:
The machine must be descaled.

To proceed with descaling, press “OK” and follow the guided procedure, otherwise press “Cancel”. In this case, the symbol (C4) appears on the homepage to remind you that descaling is needed.

Come fare per la guida

1. Press the settings menu icon on the homepage

2. Scroll through the menu items until “Descaling” is displayed

3. Press “Start” to enter the guided descaling procedure

4. Press “Start” to begin

5. Insert the water spout

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6. Empty the drip tray and coffee grounds container

a.
Remove and empty the drip tray (A15) then put both back in the appliance.
b.
Remove and empty the coffee grounds container (A10), then put back in the appliance and press “Next”.
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7. Empty the tank

Remove the water tank, lift the lid and (if inserted) remove the filter. Empty the tank completely

8. Pour the descaler into the tank

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Pour the descaler into the tank up to level A marked inside the tank (equal to one 100ml pack), then add water (one litre) up to level B (fig. 40). Put the water tank (with lid) back in the appliance and press “Next”.

9. Start descaling

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Place an empty 2 litre container under the spouts (fig. 41). Press “Next” to start descaling (“Back” to go back to the previous screen or “X” to exit the procedure, remembering to remove the descaling solution from the tank).

⚠️ Important! Danger of scalding ⚠️
Hot water containing acid flows out of the spouts. Take care to avoid contact with splashes of this solution.

10. Descaling program starts

The descale programme starts and the descaler liquid
comes out of the hot water and coffee spouts. A series of rinses is performed automatically to remove all the scale residues inside the coffee machine. After about 40 minutes, the descaling action ceases.

11. Rinse the appliance

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The appliance is now ready to be rinsed through with clean water. Empty the container used to collect the descaler solution. Remove the water tank, empty, rinse under running water, fill with fresh water up to the MAX level and put back in the appliance (fig. 42). Press “Next”;

12. Place the container

Place the container used to collect the descaler solution empty under the spouts and press “Next” to start rinsing;

13. Hot water is delivered from both the hot water spout and coffee spouts

When the water in the tank has run out, empty the container used to collect the rinsing water.

14. Estrarre il serbatoio dell'acqua

Extract the water tank and put back the water softener filter if removed previously. Press “Next” to continue.

15. Fill the tank with fresh water

Fill the tank with fresh water up to the MAX level, put it back in the appliance and press “Next” to continue.

16. Replace the container

Place the container used to collect the descaler solution empty under the spouts and press “Next” to start another rinsing cycle.

17. Empty the container

When the water in the tank has run out, empty the container used to collect the rinsing water, remove and empty the drip tray and grounds container, and then put back in the appliance.

18. Estrarre il serbatoio dell'acqua

Extract the water tank, top up to the max level, put back in the appliance and press “Next”.

19. Complete

The descaling process is now complete”. Press “OK”. The appliance performs a rapid preheat cycle and then goes back to the homepage.

20. Notes

Please note:

  • If the descaling cycle is not completed correctly (e.g. electrical power failure) it is advisable to repeat the procedure;

  • After descaling, it is normal for the grounds container to contain water.

  • If the water tank has not been filled to the MAX level after descaling, the appliance prompts for a third rinse to ensure that the descaler solution has been completely eliminated from the machine’s internal circuits. Before starting rinsing, remember to empty the drip tray.