PrimaDonna SoulCommon issuesThe coffee is delivered one drop at a time
PrimaDonna Soul

The coffee is delivered one drop at a time

Try this solution

Adjust the grinding setting

Potential cause:
The coffee is ground too finely.

Follow the step-by-step guide:

How-to guide

1. Suggestion:

It is suggested that you access Bean Adapt Technology in the Coffee Link App to adjust this parameter to an appropriate setting for the coffee beans used. If, on the other hand, you want to adjust the parameter from the settings menu, proceed with this guide.

2. Please note:

  • After carrying out the following procedure, it is recommended to deliver at least 5 coffees before adjusting again. If coffee delivery is still not correct, repeat the procedure.

  • You cannot adjust more than one grinding level at a time unless at least two coffee-based beverages have been made.

  • Press "Default" to reset the default values of the coffee mill (indicated by a star).

3. Press the settings menu

image

4. Select "Adjust mill"

A tutorial appears on the display with suggestions on the grinding level; if you want to skip this presentation, press "Skip". Press "Next" to continue with the tutorial.

5. Select grinding fineness

Select the required grinding fineness by pressing directly on one of the selectable numbers in the highlighted interval.

6. Press "OK" to confirm the selection

The result in the cup will be perceived after about 5 deliveries.

7. Press "OK" to confirm and go back to the homepage with the new selection saved