Possible cause:
Preparation with pre-ground coffee has been selected.
Solution:
Make sure the funnel is not blocked, then add one level measure of pre-ground coffee, press “Next” on the display and follow the instructions in the step-by-step guide on how to make coffee using pre-ground coffee.
Never add pre-ground coffee when the machine is off or it could spread through the inside of the machine and dirty it. This could damage the machine.
Never use more than 1 level measure (D2) as it could soil the inside of the coffee machine or block the funnel).
When using pre-ground coffee, only one cup can be made at a time.
Making Long coffee: halfway through preparation, when requested by the appliance, add one level measure of pre-ground coffee and press “OK”.
You cannot make Doppio+, 2x Espresso, Coffee Pot or Cappuccino+ beverages using pre-ground coffee.
Press (C2) at the bottom of the image corresponding to the coffee you want to make.
The parameters that can be customised according to taste appear on the display;
Lift the pre-ground coffee funnel lid, make sure the funnel (A4) is not blocked, and then add one level measure (D2) of preground coffee (fig. 16). Press “OK” to make the beverage.
The appliance starts making the beverage and a description of each individual phase (grinding, brewing coffee) appears on the display.
At the end of preparation, the appliance is ready to make the next beverage.