Possible cause:
The machine must be descaled.
To proceed with descaling, press “OK” and follow the guided procedure, otherwise press “Cancel”. In this case, the symbol (C4) appears on the homepage to remind you that descaling is needed.
a.
Remove and empty the drip tray (A15) then put both back in the appliance.
b.
Remove and empty the coffee grounds container (A10), then put back in the appliance and press “Next”.
Remove the water tank, lift the lid and (if inserted) remove the filter. Empty the tank completely
Pour the descaler into the tank up to level A marked inside the tank (equal to one 100ml pack), then add water (one litre) up to level B (fig. 40). Put the water tank (with lid) back in the appliance and press “Next”.
Place an empty 2 litre container under the spouts (fig. 41). Press “Next” to start descaling (“Back” to go back to the previous screen or “X” to exit the procedure, remembering to remove the descaling solution from the tank).
⚠️ Important! Danger of scalding ⚠️
Hot water containing acid flows out of the spouts. Take care to avoid contact with splashes of this solution.
The descale programme starts and the descaler liquid
comes out of the hot water and coffee spouts. A series of rinses is performed automatically to remove all the scale residues inside the coffee machine. After about 40 minutes, the descaling action ceases.
The appliance is now ready to be rinsed through with clean water. Empty the container used to collect the descaler solution. Remove the water tank, empty, rinse under running water, fill with fresh water up to the MAX level and put back in the appliance (fig. 42). Press “Next”;
Place the container used to collect the descaler solution empty under the spouts and press “Next” to start rinsing;
When the water in the tank has run out, empty the container used to collect the rinsing water.
Extract the water tank and put back the water softener filter if removed previously. Press “Next” to continue.
Fill the tank with fresh water up to the MAX level, put it back in the appliance and press “Next” to continue.
Place the container used to collect the descaler solution empty under the spouts and press “Next” to start another rinsing cycle.
When the water in the tank has run out, empty the container used to collect the rinsing water, remove and empty the drip tray and grounds container, and then put back in the appliance.
Extract the water tank, top up to the max level, put back in the appliance and press “Next”.
The descaling process is now complete”. Press “OK”. The appliance performs a rapid preheat cycle and then goes back to the homepage.
Please note:
If the descaling cycle is not completed correctly (e.g. electrical power failure) it is advisable to repeat the procedure;
After descaling, it is normal for the grounds container to contain water.
If the water tank has not been filled to the MAX level after descaling, the appliance prompts for a third rinse to ensure that the descaler solution has been completely eliminated from the machine’s internal circuits. Before starting rinsing, remember to empty the drip tray.