Possible cause:
The machine must be descaled.
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Follow the step-by-step guide:
Before use, read the instructions and the labelling on the descaler pack.
You should use De'Longhi descaler only. Using unsuitable descaler and/or performing descaling incorrectly may result in faults not covered by the manufacturer's guarantee.
1.
Use descaler recommended by De’Longhi only. Failure to descale the appliance as described above also invalidates the guarantee.
2.
If the descaling cycle is not completed correctly (e.g. no electricity) it is recommended to repeat the cycle.
3.
After descaling, it is normal for the grounds container to contain water.
The message "Descale Confirm?" appears on the display. Press OK again to enable the function . "Add Descaler Confirm?" appears on the display.
Then put both back in the coffee machine.
Pour the descaler into the tank up to the level A (equal to one 100ml packet) marked on the back of the tank. Add water (1 litre) up to level B. Then put the water tank back into the coffee machine.
Hot water containing acid is delivered from the hot water spouts and coffee spouts. Avoid contact with splashes of this solution.
"Descale underway" appears on the display. The descale programme starts and the descaler liquid comes out of the water spout and coffee spouts. A series of rinses and pauses is performed automatically to remove all the scale residue inside the coffee machine.
After about 25 minutes descaling stops and the message "Rinsing, FILL TANK" appears on the display. The coffee machine is now ready for rinsing through with clean water.
Empty the container used to collect the descaler solution.
The message "Rinsing Confirm?" appears on the display.
Hot water is delivered first from the water spout
to continue and end with the coffee spouts. The message “Rinsing” appears on the display.
When the water tank is empty, the message "Rinsing FILL TANK" appears on the display.
Fill the water tank to the MAX level with fresh water and put back in the coffee machine.
"Rinsing... Confirm?" appears on the display.
Hot water is delivered first from the water spout to continue and end with the coffee spouts. "Rinsing" appears on the display.
When the water tank is empty, "Rinsing FILL TANK" appears on the display.
Fill the water tank to the MAX level with fresh water and put back in the coffee machine.
"Rinsing... Confirm?" appears on the display.
Hot water is delivered from the water spout.
When the process is complete, "Descale complete Confirm?" appears on the display.
"FILL TANK" appears on the display.
Descaling is complete.