PrimaDonna Soul

If your machine shows this error message:

"PRODUCT SAMPLE - TIME EXPIRED -"

The coffee machine you are using is a product of the current series and not a sample (PRODUCT SAMPLE).

To remove the error message, we offer you the software update of the PrimaDonna Soul, free of charge.

We kindly ask you to contact our Customer Service department, to arrange the reprogramming operation.

We apologise for the inconvenience and we are confident that the proactivity of our reporting shows you the utmost attention we pay to the satisfaction of our customers and the continuous improvement of our products.

Please note:
The update to remove this programme error will always be free of charge even after the warranty period has expired. After the upgrade, our service centre will also inspect, test and perform routine maintenance on your PrimaDonna Soul free of charge.