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ProductPrimaDonna Soul
PrimaDonna Soul

Common issues

At the end of descaling, the appliance requests a third rinse
Descale light is flashing frequently
How can I improve the quality of my frothed milk?
Message: Add pre-ground coffee, maximum one measure
Message: Cleaning underway
Message: Descaling needed. Press "OK" to start (~50 min)
Message: Empty grounds container
Message: Fill beans container
Message: Fill tank with fresh water
Message: Fill water tank and empty grounds container
Message: General alarm: refer to user manual / Coffe Link App
Message: Ground too fine. Adjust mill using the dedicated function in machine settings
Message: If needed, fill milk container using the refill lid
Message: Insert descaling spout
Message: Insert grounds container
Message: Insert infuser assembly
Message: Insert milk container
Message: Insert water tank
Message: New settings not saved
Message: Pre-ground mode is not allowed with this beverage
Message: Remove central outlet cover and coffee spout
Message: Replace water softener filter. Press "OK" to start
Message: STORE milk container in the fridge
Message: Select a milder taste or reduce the quantity of pre-ground coffee
Message: Water circuit empty. Press OK to start filling process
The App indicates a problem, but there is no problem with the coffee machine
The App is not working
The coffee delivered is watery
The coffee does not come out of one or both of the spouts
The coffee is delivered one drop at a time
The coffee is delivered too slowly
The coffee is not hot
The coffee is weak or not creamy enough
The coffee machine does not come on
The coffee machine does not make coffee
The coffee machine emits puffs of steam from the drip tray and/or there is water on the surface the appliance rests on
The cup shelf (A1) is hot
The infuser cannot be extracted
The inside of the machine is wet and there is condensation
The machine emits noises or small puffs of steam while not in use
The milk contains large bubbles and squirts out of the milk spout or there is little froth
The milk does not come out of the spout