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ProductPrimaDonna Elite
PrimaDonna Elite

Common issues

At the end of descaling, the appliance requests a third rinse
Coffee is not delivered
During cleaning, there are traces of black on the stirrer
How can I improve the quality of my frothed milk?
I see a displayed message on my machine
I see a displayed symbol on my coffee machine
Message: ADD COFFEE, COFFEE MAX. 1 MEASURE
Message: ADD PRE-GROUND COFFEE MAX. 1 MEASURE
Message: APPLIANCE TOO HOT
Message: CLEANING UNDERWAY, PLEASE WAIT
Message: CONTINUE MIXING?
Message: DESCALING NEEDED, PRESS OK TO START (~45 MIN)
Message: EMPTY GROUNDS CONTAINER
Message: END PREPARATION?
Message: FILL BEANS CONTAINER
Message: FILL TANK WITH FRESH WATER
Message: GENERAL ALARM: USER MANUAL / SMART COFFEE APP
Message: GROUND TOO FINE ADJUST MILL 1 CLICK WHILE IN OPERATION
Message: INSERT GROUNDS CONTAINER
Message: INSERT INFUSER ASSEMBLY
Message: INSERT MILK CONTAINER
Message: INSERT MIX CARAFE
Message: INSERT WATER SPOUT
Message: INSERT WATER TANK
Message: PRESS OK TO START CLEANING PROCESS OR TURN MILK FROTH ADJUSTMENT DIAL
Message: REPLACE WATER SOFTENER FILTER, PRESS OK TO START
Message: SELECT A MILDER TASTE OR REDUCE PRE-GROUND COFFEE QUANTITY
Message: TURN DIAL TO <CLEAN> POSITION TO START CLEANING
Message: WATER CIRCUIT EMPTY, PRESS OK TO START FILLING PROCESS
TURN THE MILK FROTH ADJUSTMENT DIAL TO MILK POSITION
The chocolate is not sufficiently dense
The coffee does not come out of one or both of the spouts
The coffee is delivered one drop at a time
The coffee is delivered too slowly
The coffee is not creamy
The coffee is not hot
The coffee is weak
The coffee machine does not turn on
The cold coffee is hot
The cold milk is hot
The cup warmer is hot, even though it has been disabled
The frothed milk has large bubbles
The hot chocolate is cold or there are lumps
The infuser cannot be extracted
The machine emits noises or small puffs of steam while not in use
The milk contains large bubbles and squirts out of the milk spout or there is little froth
The milk does not come out of the spout
There is little or no froth on the cold coffee
There is little or no froth on the cold milk