The coffee is weak or not creamy enough

Possible cause:
The coffee beans may not be fresh.

Fresh coffee beans or freshly ground, high quality coffee are the most important ingredients in making a great tasting drink.

For a wide selection of coffee beans hand picked by De'longhi to help you get the best out of your machine please see the following link.

Raw Coffee Beans: our top picks at home | Coffee Lounge UK (delonghi.com)

Once your coffee is opened it will start to lose its freshness rapidly, we recommend it is stored in an airtight container.